Telephone Numbers:
2638 3211
2638 3212
2638 3213
Fax Numbers:
2641 2214/2641 5846/2641 5218
Email:
mhowrah@yahoo.com
• INTRODUCTION
Since 1984 the people of Howrah have supported the Howrah Municipal Corporation to increase revenue to help the Corporation to sustain its efforts in the continuous development processes in Howrah.
Now the Howrah Municipal Corporation feels the urge to provide the people of Howrah with more effective services through improved quality of service and efficient and transparent administration.
The Howrah Municipal Corporation feels the compulsion to develop a more friendly relationship between the employees and citizens of Howrah. And the Howrah Municipal Corporation is doing all that it can to see that the people of Howrah get their fair share. The new millennium is here and the City of Howrah will awaken to a new beginning.
To ensure such a relationship the Mayor-in-Council in its meeting on 9th June 2006 has adopted a series of reformatory proposals which are placed and adopted at the O. G. Meeting in June 2006. It came into effect on and from 8th February 2007.
• SERVICES RENDERED
• SERVICE RENDERED ON RECEIPT OF A COMPLAINT
| Name of Service |
At Present |
On and from 8 th February 2007 |
| Garbage removal by Barrowmen |
within 2 (two) days |
within 24 (twenty four) hours from receipt of the complaint by Sector Offices |
| Garbage removal by Garbage Trucks |
within 2 (two) days |
within 24 (twenty four) hours (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)
|
| Cleaning of drains |
within 2 (two) days |
within 24 (twenty four) hours (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint) |
|
Carcass/
Branches/
Twig removal |
within 2 (two) days |
within 10 A.M. next day (*1) of receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint) |
| Cleaning of Night Soil |
within 30 (thirty) days |
within 15 (fifteen) days (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)
|
| Repairing of leakage in water pipe line |
within 5 (five) days |
within 48 (forty eight) hours |
| Repairing of Broken pit/culvert |
within 30 (thirty) days |
within 15 (fifteen) days |
| Removal of Water logging |
within 10(ten) days |
within 2 (two) days which may vary depending on the depth of the problem |
| Change of fused street light |
within 15 (fifteen) days |
within 3 (three) days |
(*1)The time frame can be maintained if only the complaint is received within 8 A.M. at the Head Office and no Holiday/Rest day follows the next day.
• SERVICE RENDERED ON RECEIPT OF AN APPLICATION
| Service Name |
At Present |
On and from 8 th February 2007 |
Emergency Service on and from 8 th February 2007 |
Emergency Service Charge Extra |
|
1. MUTATION, SEPERATION & AMALGAMATION < 750M 2 |
180 Days |
90 Days |
- |
- |
|
2. MUTATION, SEPERATION & AMALGAMATION > 750M 2 |
240 Days |
120 Days |
- |
- |
|
3. INTERMEDIATE ASSESSMENT |
30 Days |
20 Days |
- |
- |
|
4. REVIEW |
90 Days |
30 Days |
- |
- |
|
5. REASSESSMENT (REVIEW) |
60 Days |
30 Days |
- |
- |
|
6. CERTIFIED COPY OF ASSESSMENT REGISTER |
45 Days |
21 Days |
- |
- |
|
7. CORRECTION OF DESCRIPTION OF ASSESSMENT REGISTER |
30 Days |
20 Days |
- |
- |
|
8. TAX CLEARANCE CERTIFICATE |
90 Days |
20 Days |
- |
- |
|
9.CERTIFICATE OF ENLISTMENT (*1) |
30 Days |
15 Days |
5 Days |
Rs.500 |
|
10. BUILDING PLAN SANCTION ABOVE G+2 LEVEL (*2) |
150 Days |
50 Days |
25 Days |
20% Extra on Sanction Fees (incl. W.W.Chrg & Stacking fee) |
|
11. BUILDING PLAN SANCTION OF G+2 LEVEL OR BELOW (*2) |
60 Days |
30 Days |
15 Days |
20% Extra on Sanction Fees (incl. W.W.Chrg & Stacking fee) |
|
12. SITE PLAN SANCTION |
60 Days |
10 Days |
- |
- |
|
13. BIRTH CERTIFICATE WITHIN 21 DAYS |
4 Days |
1 Day |
- |
- |
|
14. BIRTH CERTIFICATE AFTER 21 DAYS |
7 Days |
3 Days |
- |
- |
|
15. DEATH CERTIFICATE |
5 Days |
48 Hours |
- |
- |
|
16. SPECIAL BIRTH & DEATH CERT. |
7 Days |
1 Day |
- |
- |
|
17. BIRTH & DEATH CERT. FROM RECORD DEPARTMENT |
60 Days |
20 Days |
1 Day |
Rs.100 |
|
18. FERRULE CLEANING |
15 Days |
7 Days |
- |
- |
|
19. HOUSE WATER CONNECTION (*3) |
30 Days |
15 Days |
3 Days |
Rs.3000 |
(*1) The application should accompany Completion Certificate for Building Plan sanctioned after 1991 and Occupiers' proof.
(*2) The time frame has an exception where KMDA/Special Zone permission is required.
(*3)The Holding should bear a painted board which clearly reads the Plan Santion no., date and no. of floors sanctioned. The application should accompany Completion Certificate.
3.0 EXPECTATION FROM THE CITIZENS
To help the Howrah Municipal Corporation serve the people of Howrah better, we expect the following from the citizens:
• Timely payment of Municipal Taxes & Rates
• Submission of application alongwith complete set of papers & documents
only as required by HMC Act & relevant Rules & Regulations in prescribed
forms & formats wherever necessary.
• Help us to maintain the city clean & healthy
• Help us to stop misuse of drinking water
• Make construction as per sanctioned plans only
• Help us in resisting illegal activities
• To submit completion notice in scheduled form and annexure after completion of the building within 15 days.
4.0 PEOPLE AT YOUR SERVICE
NAMES, ADDRESSES AND CONTACT NUMBERS OF THE ELECTED REPRESENTATIVES OF THE PEOPLE OF HOWRAH
|
Designation |
Department Responsibility |
Office Phone no. |
Extn. no. |
| Chairman |
- |
D 2641 4171 |
241 |
| Mayor |
General Administration, Personnel, Accounts, Audit, Building, Literacy & Law |
D 2641 1332 |
201 |
| Deputy Mayor |
Engg. Workshop, Health, Birth & Death Registration, Burning Ghat & Burial Ground, Secretarial and Publicity |
D 2641 3434 |
202 |
|
Member Mayor-in-
Council |
Water supply, Sewerage, Roads, Market, Bustee Development, License, Municipal Property, Survey, Architect and City Planning |
D 2641 1767 |
215 |
|
Member Mayor-in-
Council |
Conservancy |
D 2641 1767 |
218 |
|
Member Mayor-in-
Council |
Education and Electrification |
D 2641 1767 |
220 |
|
Member Mayor-in-
Council |
Poverty Eradication Cell, Motor, Records, Stores, Gardens and Parks |
- |
216 |
|
Member Mayor-in-
Council |
Assessment and Collection |
D 2641 1767 |
217 |
| Chairman Borough I |
- |
2655 7187 |
- |
| Chairman Borough II |
- |
2665 0888 |
- |
| Chairperson Borough III |
- |
2640 5359 |
- |
| Chairman Borough IV |
- |
2688 1270 |
- |
| Chairperson Borough V |
- |
2627 0182 |
- |
• NAMES, ADDRESSES AND CONTACT NUMBERS OF THE OFFICIALS
| Designation |
Office Phone no. |
Extn. no. |
| Commissioner |
D 2641 3636 |
203 |
| Controller of Finance / Chief Auditor |
D 2641 2613 |
235 / 238 |
| Chief Engineer |
D 2641 0830 |
276 |
| Secretary |
D 2641 5218 |
204 |
| Assessor / Collector |
- |
234 / 255 |
| License Officer |
- |
277 |
| Special Officer, Conservancy |
- |
211 |
| Asst. Health Officer |
- |
261 |
| Asst. Health Officer |
- |
271 |
| Asst.Engg.Borough I |
2655 7187 |
- |
| Asst.Engg.Borough II |
2665 0888 |
- |
| Asst.Engg.Borough III |
2640 5359 |
- |
| Asst.Engg.Borough IV |
2688 1270 |
- |
| Asst.Engg.Borough V |
2627 0182 |
- |
CONCLUSION
Now for a quite long time we have not concentrated for the development of our own organizational infrastructure. Now we feel the urge to strengthen ourselves to serve the people of Howrah better. In the process, we are contemplating on Business Process Engineering in the Howrah Municipal Corporation to implement adequate Economic Resource Planning by implementing latest software of e-governance/SAP/Baan.
So, we apprehend that in very near future the abovementioned time frame shall be made further stringent. We conclude by saying that the Howrah Municipal Corporation is for the people and of the people of Howrah and we also expect reciprocation from the people of Howrah also.